Frequently Asked Questions

People often ask questions about following terms ( Please, forward any other questions, you will receive the reply within 12 hours.)

Reservation Deposit
Space may be secured upon receipt of deposit (25% of total cost). Deposits must be received within 7 days of booking. A reservation can be changed only if provided space is available. An entire reservation that is changed is considered a cancellation and will be subject to cancellation fees.

How do I meet my private guide & driver?
You will meet by your guide & driver at the exit terminal of the port at your chosen time. The guide will be holding a sign-board with your NAME & SURNAME written clearly for you to see.

Can I state the time I wish to meet my guide?
Absolutely ! Itís your private tour so you can decide your meeting time.

Payments
Balance payments should be received before departure by cash or credit card.

Travel Insurance
We highly recommend that you purchase comprehensive travel insurance in your home country before departure.

Responsibilities / Consumer Disclosure Notice
and / or its agents act only as an agent for the hotels, airlines, bus companies, ship lines, owners or contractors providing accommodations, transportation or other services, receipts and contracts issued by ONELLI TRAVEL are subject to any all tariffs, term and conditions under which any accommodations, transportation and any other service what so ever are provided by such hotels, airlines bus companies, railroads, ship lines, or owners or contractors or by any person in

Does ONELLI Travel share our Private tour services (guiding, transporting etc.) with other Cruisers or travelers ?
For your private tour just for your family or group.

Can I change my itinerary after I have booked my private tour?
If you decide to change your itinerary prior to departure, then, yes you can change your itinerary. However, if you decide to change your itinerary on your tour date, then it will be at the discretion of our Operations Department.

Can I add another place on my itinerary on the day of the tour?
ONELLI TOUR and your private guide will do their best to include all sites you wish to visit on the day of the tour, however this will be subject to time permitting. Your private guide will inform our Operations Department about this request and should there be an extra fee, then we will advise you of this.

Important Notice
ONELLI TRAVEL reserves the right to decline, accept or retain any person as a tour passenger should such persons health, mental condition, physical infirmity or general attitude impede the operation of the tour or the rights, welfare or enjoyment of other tour passengers.

Cancellation and Refunds
Days before date of departure% of Entire Tour Cost
Between 31 and 45 days% 20
Between 15 and 30 days% 25
Between 7 and 14 days% 30
Between 3 and 6 days% 40
Between 1 and 2 days% 70
No Show% 85